Paypal and Sezzle are now available! Please allow 3-4 weeks for shipping. Thank you.

FAQ

FAQ's

We keep our current turnaround time posted in an announcement bar at the top of our homepage. This timeframe does not include weekends or shipping.

We try our absolute hardest to make sure our customers are always happy and ready to love what we make. Because of the nature of our items and our handmade process, we do not accept returns or exchanges unless an error has been made on our part. We pride ourselves on excellent customer service and we go above and beyond to ensure that our customers are always happy with their purchases. After all, our clothes are meant to help your little girls change the world, so they deserve nothing short of perfection.

Since we are 100% handmade, unfortunately sometimes mistakes do happen. You can be rest assured that we will do everything to rectify any and all mistakes, as few and far between as they are.

We recommend washing our clothes in a gentle, cold wash and hanging to dry or tumble drying on low. Like any fabric, colors may fade over time but we have spent two years choosing fabric printing houses that we feel are of the highest quality standards.

We are not responsible for issues with USPS. All problems with USPS must be addressed with them directly, though we will do our absolute best to help you in the case of lost or stolen packages. Please be advised that we print shipping labels in batches for the sake of efficiency, sometimes your order's tracking will take 1-3 days to update in the system.

We believe that circular fashion is so important and we encourage you to sell your gently used Emmy + Dove items in our facebook group, Emmy + Dove Her-Story Makers + BST

This may not be a question you'd think to ask--but it's an important one. YES! We are CPSIA compliant--that's federal law! Every manufacturer of children's clothing or toys must be registered as a small batch manufacturer and MUST adhere to the regulations and standards set forth by the appropriate administrations. By purchasing from us you can be 100% certain that all of our pieces are handmade to the safest of standards. Our fabrics are tested and approved as being safe and containing no harmful components or dangerous chemicals. Every single component, down to the threads we sew with, are up to current regulations and safety standards and we have the tags and the paperwork to prove it!

At this time we are only offering wholesale to Brick and Mortar stores and subscription boxes.

We are partnered with Pledgeling. They are a company that handles the charitable donation process for online stores like ours. When you order, you can choose which charities you'd like to support. Pledgeling automatically charges us for the donation and sends it directly to the charity you've chosen. Everything is automatically sent on yours and our behalf and updated to be reflected in the charitable gift counter on our product pages.

We only choose charities with high ratings and high percentages of the money donated going toward the efforts of the charity.

Sizing Chart
Size guide for Knee High Socks and TightsSize Chart for Emmy + Dove Dresses